Shipping policy
Processing Time
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times vary based on location and shipping method selected at checkout.
- Domestic Shipping: 3–7 business days
- International Shipping: 7–21 business days
Please note that shipping times are estimates and may be affected by carrier delays, customs processing, weather conditions, or holidays.
Shipping Rates
Shipping costs are calculated at checkout based on the destination and shipping method selected.
We may occasionally offer free shipping promotions on any $100 and over orders.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package.
Lost or Delayed Packages
We are not responsible for shipping carrier delays or lost packages once the order has been shipped. If your package appears lost, please contact the shipping carrier first. You may also contact us for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and item.
Contact Us
For any shipping questions or concerns, please contact us through our website contact page or support email info@jacquiesjewelry.com.