Shipping policy

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times vary based on location and shipping method selected at checkout.

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Please note that shipping times are estimates and may be affected by carrier delays, customs processing, weather conditions, or holidays.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions on any $100 and over orders.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your package.

Lost or Delayed Packages

We are not responsible for shipping carrier delays or lost packages once the order has been shipped. If your package appears lost, please contact the shipping carrier first. You may also contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and item.

Contact Us

For any shipping questions or concerns, please contact us through our website contact page or support email info@jacquiesjewelry.com.