Refund policy
Thank you for shopping with us. We want you to love your jewelry purchase. Please review our return policy below.
Returns
We accept returns within 14 days of delivery for eligible items. To qualify for a return, items must be:
- Unworn and unused
- In original condition
- Returned with original packaging and tags
- Free from damage, alterations, or resizing
Non-Returnable Items
The following items are final sale and cannot be returned:
- Custom or personalized jewelry
- Resized rings or altered items
- Clearance or final sale items
- Gift cards
Return Process
To request a return, please contact us with your order number and reason for return. Once approved, return to 522 S Hunt Club Blvd #575
Apopka Fl 32703
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days. Shipping charges are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging.
Exchanges
We currently offer exchanges based on product availability. Contact us for assistance with exchange requests.
Contact Us
For return requests or questions, please contact us through our store email info@jacquiesjewelry.com or contact page.